Learn how the Mailbox works, which letters you get, and how to claim what they carry.
Mail is how the game sends you letters and rewards. Letters wait in your Mailbox, and many of them carry items, gold, or crystals for you to claim.
When a new letter arrives, you see the message “A letter has arrived!” and hear a sound. A letter icon also floats above your Mailbox while you have unread mail.
How It Works
Open your mailbox
Walk up to the Mailbox at your plot’s gate and interact with it. You can also use a Writing Desk, which you can place in your home.
Read a letter
Select a letter from the list to read it.
Claim what it carries
If a letter has gifts attached, press Claim Reward. Items go to your toolbar first and then your inventory. If your inventory is full, make some room and try again.
Clean up
Press the trash can to delete a letter you are done with. A letter with unclaimed gold, crystals, or clothing cannot be deleted, so claim those first.
Kinds of Letters
| Letter | From | What it holds |
|---|---|---|
| Daily Reward | Caramel | Your daily reward. The letter is removed after you claim it. |
| Quest Rewards | Caramel | Quest rewards that did not fit in your inventory when you finished the quest. |
| Upgrade Fireworks | Caramel | Fireworks for upgrading your garden or house, sent when your inventory was full. |
| Your Shop Order | Caramel | Items you bought in the Store. |
| Your Starter Pack | Caramel | Items from the Starter Pack you bought in the Store. |
| Code Rewards | Caramel | Items from a code that did not fit in your inventory. |
| Contest Prizes | Caramel | Trophies and crystals for placing in a community contest. Each player gets one prize per contest and category. |
| Quest letters | Residents | Some quests send you a letter and ask you to read it. |
| Gifts from residents | Residents | After you finish the Hollowheart Festival, residents send small gifts about every two to four days. |
| Saved rewards | Caramel | Rewards gathered together when your mailbox was full. |
Keeping Your Mailbox Tidy
Your mailbox holds up to 50 letters. When it is full, letters you have already read and claimed make room first. If more room is needed, the rewards from some older letters are combined into one “Saved rewards” letter, so you keep what you could claim.
Tips
- Claim attachments soon after they arrive so your mailbox does not fill up.
- Claiming gifts from 5 resident letters earns the Pen Pal achievement.